Refund Policy

Digital Products Refund Policy

Important Notice

Due to the nature of digital products, all sales are final. Refunds are only available if the product is technically defective.

We understand this may seem strict, but digital products cannot be "returned" once downloaded. The complete source code is delivered immediately upon purchase, making it impossible to verify whether the product has been used or copied.

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When Refunds ARE Granted

We will issue a full refund if:

1. Technical Defects

The product contains critical bugs or errors that prevent it from functioning as described, AND:

• You have contacted our support team at info@vr0cks.com

• You have provided detailed information about the issue (error messages, screenshots, environment details)

• Our team has been unable to resolve the issue within 7 business days

2. Duplicate Purchases

You accidentally purchased the same product twice. Contact us immediately with your order confirmations.

3. Unauthorized Transactions

Your payment method was used without your authorization. You must provide proof of the unauthorized transaction.

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When Refunds Are NOT Granted

Refunds will NOT be provided for:

• Change of Mind: Deciding you no longer need the product after purchase.

• Lack of Expertise: Difficulty using the product due to insufficient technical knowledge.

• Compatibility Issues: Issues arising from using outdated software, unsupported environments, or configurations not documented in the product requirements.

• Project Cancellation: Your project being cancelled or requirements changing.

• Similar Products: Finding a similar or cheaper product elsewhere after purchase.

• Partial Use: Claiming you only "looked at" the code and didn't use it.

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Before You Purchase

To avoid disappointment, please:

1. Read Product Descriptions: Carefully review what's included in each product.

2. Check Requirements: Ensure your development environment meets the stated requirements.

3. Review Tech Stack: Confirm the technologies used match your needs.

4. Ask Questions: Contact us at info@vr0cks.com if you have any pre-purchase questions.

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Refund Request Process

If you believe you qualify for a refund:

1. Email info@vr0cks.com with subject line "Refund Request - [Order ID]"

2. Include your order ID and the email used for purchase

3. Describe the technical issue in detail

4. Provide screenshots, error logs, or other supporting evidence

5. Allow up to 7 business days for our team to investigate

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Processing Time

Approved refunds are processed within 5-10 business days. The refund will be credited to the original payment method used during purchase.

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Contact

For refund inquiries: info@vr0cks.com